Advantage Car Rental - Minor Booking Problem Fixed Fast! WRONG UPDATE
SACRAMENTO, CALIFORNIA -- I thought I had fixed my problem with my booking BOY WAS I WRONG! I had given them the benifit of the doubt boy was that a wrong thing to do Now even though they have admitted it was their mistake they refuse to cancle the booking unless I PAY A $50 FEE..."just read the contract" ....."that is why you should never pay with us in advance"..."the people in Sacramento will fix it if not, pick up the car and call us again".... "Don't worry about this we have noted it in your account we will try to reimburse you OR credit you on your next rental"....these are all the excuses I have gotten from customer service and customer relation What they did not know untill after the conseervation started was I am recording.Going from the East coast to the West coast looked for best car rate ADVANTAGE won by over $90 everywhere! They also offer corporate discounts and VETERANS. Only problem I had is the code that they gave me for vets did not work, customer service tried and tried but not able to help referred me to location for discount. Called Sacramento Air Port customer that answered offered me a vehicle for OVER $100 more than the web site. Went back to website and booked a car for 6 days at $184 plus tax ($225).
The following day I received an E-mail for corporate (evidently customer service went the extra mile to notify them!) and was supplied with another code, an apology stating that they are in the middle of a computer code change over. I went back and entered the new code car price dropped to $162 TOTAL including insurance.
Now all that sound good but be aware that if you like I use the prepay system there is "supposed" to be a $50 refund charge but because of the growing pains they waved the charge, refunded my credit card and the re charged at the new price. That is service as it should be. I will follow up with a post on my final experience when I pick up the vehicle on July 16, 2013, but so far outstanding!!