MAACO - Stockbridge, GA - MAACO Stockbridge - Incompetence Running Rampant!
Hail Damage Repair / Full Paint Job - Complaint
STOCKBRIDGE, GEORGIA -- What was supposed to be a 2 week job turned into 2 months +! After hail damage, I scheduled with MAACO to get the repairs done, also fix a couple other items and a full paint job getting it back to dent free with fresh, good quality paint. I selected their $2200 base clear (one step below their best).After walking the whole truck noting every dent and ding from the hail and a couple that were not related to the hail, we scheduled the work. Knowing they would be busy, I scheduled a date 6 weeks out to give them recovery time from the hail storm. I dropped my truck off on the scheduled date and after 2 weeks when calling to inquire about picking it up, they hadn’t even started! Keeping it short, at 4 weeks, I called early Friday morning and was told it should be done that afternoon, it was in the detail shop and that they would call to confirm. I never received a call but drove by just in case after work. The Stockbridge location closes at 5:30.I was there at 5:20 but the lights were out and the doors locked. Calling Saturday morning I was told my truck was still in the paint booth. Confused after being told it should be ready Friday and then being told it was still in the paint booth, I called again Monday morning. I was told that the person answering the phone had my truck confused with another vehicle and it was ready Friday, they just forgot to call. I left work early Monday just to be sure they didn’t lock the doors early on me again. Now here is where it gets worse. On inspection, they had replaced the bumper as requested but painted it primer gray instead of its original metal flake silver. The passenger door was all orange peel and the base coat was so thin on the driver door there were dark patches everywhere. Now the hilarious part, they just painted the 40+ hail dings on the roof and pillars. After a brief discussion, I was told they were going to repaint the truck and bumper. Oh did I mention they took my trailer light adapter off my bumper and were not going to put it back on, much less tell me about it. OK, here we go again, another 2 weeks. Friday pick up again, the inspection revealed they only repainted the driver door and bumper in the 2 weeks. I could have done that on any Saturday morning and still went to the lake in the afternoon. Passenger door still orange peeled, roof and pillar dings still existing, I refused the truck again. Another 2 weeks? You guessed it! Once again 2 weeks go by and back for the inspection. Amazing! They fixed the roof and pillar dings but not the orange peel and leaving the rain rail on the roof sprayed only with base coat. All this time I had not looked real close at the hood they replaced and painted, I guess I was just so disgusted before I got to it.It had the same issues as the driver door, not enough base coat and the black primer was showing through. When denying receipt again, the manager is now getting a bit belligerent with me. I was told she was not going to wet sand orange peel on an $800 paint job or re-spray the hood. And if I wanted to leave it she couldn’t give me another completion date other than it would be a good while. Confusion sets in again, $800 paint job? Getting a bit miffed and to maintain my composure, I decided to leave (without the truck). Monday arrives and I go in to collect my truck only to start whatever legal proceedings I had available. As I arrived and informing the manager I wanted my truck (no I didn’t threaten my intentions), she was apologetic and that she too had confused my truck with another and would take care of the final short comings. Yes you guessed it again, another 2 weeks! Surprisingly, at the end of week one I get a call, the truck is supposedly complete. I picked up my truck on Friday only to find although they had corrected the passenger door, they didn’t touch the hood with the light base coat. 2 months and 5 days riding only my motorcycle, I had to have it back. I will install my bug shield to cover the bleed through, lick my wounds and post this everywhere I can. Oh, and they also ripped the leather loose on my passenger door somehow again without saying a word. My experience - Poor management, Service and Workmanship. Work may be sufficient for a hoopty fender you are looking to sell in the next couple of weeks but if you plan to use your vehicle for a few years, look elsewhere for service.