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Blue Cross and Blue Shield, NC - Completely Incompetent Customer Service

Complaint
Review by rljmckinnon on 2013-06-27
Rating: StarStarEmpty StarEmpty StarEmpty Star
NORTH CAROLINA -- I tried numerous times to get my last name changed after I was married. Repeatedly they would tell me it was taken care of, and then they would proceed to send me new insurance cards with the wrong last name. When I would call regarding this, I would be put on hold for extremely long periods of time. Why is something so simple so complicated with them? My credit card companies had no trouble changing it in 5 minutes and mailing me new cards that week, but with BCBS NC, it takes an act of God to do anything.
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