Delta Airlines - Worst Customer Service Experience Ever.
Check-In - Complaint
LOUISVILLE, KENTUCKY -- Because I was literally 2 minutes late for my flight, the automated check-in computers wouldn't let me check in. After flagging down a service rep, her name is Anna, she said, "Nope, sorry!" and giggled. She couldn't care less. She then told me I had to pay $100 more for a different flight; I was appalled! She was so disrespectful. And mind you, Louisville airport is very small, and the screen at the desk said they were still boarding- I could have made my flight easily, and so could have my one checked bag. After paying $100 plus the $25 fee for my bag, I then had to wait for six hours for my flight. When I wrote Delta to complain about my experience, they sent me two automated responses, neither came from a human. They each contained a $25 gift card for me to redeem (for different random companies, like Land's End and Boston Steaks) by mid-August. Here I am now, in very early July, wanting to redeem my giftcards (it isn't much, and certainly doesn't make up for what happened), and guess what? They took one of the giftcards back! I could only redeem one. I ended up paying more than $600 for a flight because of them, and was treated very rudely by Anna, and all I get is a $25 gift card to a place I don't even shop?
Being especially a SkyMiles and Delta card member, I definitely expected far more than what I got, both in service and apology. I'm cancelling both, as are my family members. Ridiculous. I've always liked and flown Delta, but not anymore.