TotalProtect Warranty - They say the warranty covers anytime 24/7...don't believe it.
Air Conditioner - Complaint
FT. LAUDERDALE, FLORIDA -- Last Friday (6-28), my air conditioner went out. I came home from work @ 4:00 PM. The company was called prior to send an air cond. tech. They gave me a 4 hour window. That day it was 118 outside.@ 8:30 PM, they were still not here. I called the tech directly...he advised me that he would be there shortly. About 9:30, they showed up. After examining the unit they said the fan motor need to be replaced. Ok. After 30 minutes or so they returned saying they needed an additional $150.00, to have the store opened up because it was now after hours I explained to them that I have a home warranty that covers all hours of the day and night.... 24/7. They insisted on the extra money. @ this point my house was still in the 100's. It happened to be the hottest day of the year. I gave them the money @ that point. They returned an hour later and finished the job. I called TotalProtect. The customer service representative assured me I would get my money back because the charge of $60.00 is all I should have paid. All of a sudden the owner of company that provided the service calls me and asked me what happened. I told him. He started screaming at me that it was my fault I should not have given him the money.
This is getting lengthy, so....long story short, TotalProtect now told me it was between him and me. They were no longer going to get my money back. Another words tough luck. You got ripped off. Do not use this company!!!!!