Citibank - Trying to get extremely high interest rate reduced
Citi Credit Card - Complaint
SIOUX FALLS, ILLINOIS -- I just had an online conversation to get my extremely high interest rate of 22.99% reduced. Stay away from Citibank as far as you can. If you carry a balance on your card even when you pay as required and more they are not willing to reduce your interest rate from this unethical 22.99% (with a credit score in the 700s). Here is the conversation I had with representative and it was not pleasant and build your own opinion on those blood suckers:
You are now chatting with 'Ronnie'
Ronnie: Good afternoon, welcome to Citi Live Chat. How may I help you today?
HARTMUT: Hi Ronnie, I would like to investigate the possibility to reduce the extremely high interest rate you charge me on this account
Ronnie: Are you referring to the APR on the account?
Hartmut: yes I do
Hartmut: this is basically as high as default rate and I did not default on this account at all
Ronnie: Have place a request for a lower APR over the phone any time earlier?
Ronnie: The APR on the account is totally base on your account history.
Hartmut: it almost looks like that you overcharge your paying customers to make up for the losses you have from your bad customers which is not right
Hartmut: oh so tell me why do I pay this extremely high interest rate??????
Ronnie: If you are not making the payment of the statement balance for each month you will be charge a interest according to the APR on the account.
Hartmut: you know what I do not need a lecture what an APR is
Hartmut: I know that but you charge me an extremely almost unethical high interest on this account
Ronnie: I am just pulling up the account to have a check on it.
Hartmut: I never defaulted on this account and always paid at least the minimum amount due the last several months I even paid well above the MAD
Ronnie: I have just gone through the account and see that your current APR is at 22.99% and there was no payment of the statement balance for the last 6 to 7 months.
Hartmut: I have not paid the entire balance yes that is true but has that to with how much you charge for interest? You are the most unethical bank in the United States and I as soon as I have paid down this balance I will close all of my accounts that have to do with Citi and will never do any business with your bank again and will make sure that this information how you treat customers will be published on the different message boards on the internet. Thanks for NOT helping here.
Ronnie: You are most welcome.
Ronnie: Thank you for the opportunity to assist you today. We appreciate your business. Have a great day!
Chat session has ended. Thank you for contacting us.