Cato - Disappointing
Cashier - Complaint
JASPER, TEXAS -- Let me start out by saying that I LOVE Cato. I have been a loyal customer for many years and almost never leave empty handed. My mother and I drove fifty miles to the Cato in Jasper, TX, looking for a great deal. We had been to the store many times before and are always happy with our bargains.
When I entered the store, I made my way to the restroom. Before entering the lady working there shouted across the store "May I help you?!" I then told her that I was just using the restroom. She told me that the restroom is for customers only. I told her that I am a customer, I just needed to use the restroom before shopping. She then snorted at me and said "Just thought you should know the restroom is just for customers."
I used the restroom and found that there wasn't any soap. I was going to tell her, but when I walked out of the restroom, she was on her cell phone taking a personal call with customers in the store. I walked over to my mom and told her what happened when I walked in and then continued on to tell my mother that I was going to look in another store. If this would've been the end of the situation, I wouldn't even write this review.
After I leave the store, the employee confronts my MOTHER telling her that she didn't deserve to be talked to that way and that the bathroom isn't for anyone's use with the exception of employees. My mother tells the woman that we visit the store often and have always been allowed to use the restroom. The employee just walked off. Now, the fact that she confronted my mother rather than me is the main factor that made me write this review. I am an adult and if she had a problem, she should've taken up the problem with me.
I am a very, very disappointed customer. I feel that I was respectful to her even when she was blatantly rude. I will not abandon shopping at Cato because of this, but I am very saddened by the lack of customer service I received today.