Office Max - Warranty a Rip Off
MaxAssurance - Complaint
MADISON, WISCONSIN -- Never buy this warranty, it is a rip off and covers nothing. They will “fix” your computer, but send it back broken in other parts.
Problem Summary (more in the Details)
-It took around 3 weeks to get fixed
-Had to spend another $155 just to get the proper extra things they needed to turn in
-Computer came back and battery was broken (another $90 to replace)
-When I called to complain, they told me it was my fault and there was nothing I can do
-Still have a broken computer, which takes forever to start up, and have to pay more money to replace a battery that I did not break
Bought this warranty less than 2 years ago, and my laptop broke recently (laptop was around 550 and the warranty was another 140).
Instead of fixing it in store, they made me call some help line. That help line said I had to send the computer in to some place. So I had to wait 2 days to get a box to send it in.
Then the box came, and then the slip told me I had to send in a recovery disk. So since Office Max never sold me that I had to call Sony and wait 6 days for that to come (and pay 70 dollars). During that time, I tried to get my hard drive extracted. When I went to Office Max, they said that they could do it for 50 dollars and I had to buy a hard drive case from them for another 35 dollars.
Finally I was able to send the laptop in. It took around 8 business days to fix it, which is a bit long, but what else could you expect from a warranty like this?
When the laptop came back, I turned it on, and it started up, which was the first positive of this experience. Then I logged into windows, and it took 15 minutes to actually log in (more than 15 times normal length before it went in). Once logged in, a warning popped up saying the battery was broken or the wrong battery. The battery was not broken when I sent it in (still had 4 plus hours of battery life left).
I called again to complain about the long login times and the battery issue. Instead of being helpful, they told me my warranty does not cover this and there is nothing they can do. It is my fault I cannot prove the battery works, so they will not replace it. Basically they are leaving me out in the cold, even though I did not do anything wrong. I am not sure I want to spend another 90 dollars for a battery, when the computer could break at anytime again.
I will never buy another product from Office Max, and I hope you don’t as well. You will probably get screwed out of around $800 dollars just like me.