HughesNet - Worst Company Ever
Customer Service - Complaint
Hughes Net is honestly the worst company I have ever dealt with. From the first moment we got installed we had problems. The guy that installed it damaged our gutters by putting a ladder up against them. When we called to complain and get the damages paid for we got the run around. They told us to email pictures to this email address they gave me. So I did about a month later after never hearing anything I called back. They closed the case saying they could not reach us and had called numerous times and that I never sent in the email. After verifying they did have my correct phone number I told the lady no one ever called and had I missed a call I did have voicemail and did not receive any from them. I also told her I could get phone records and had proof in my sent email that I did send them the pictures. Then one day my father in law who works in the cable business came to our house and informed me that they did not ground it outside. So if lightning struck the satelitte it would fry the computers. Which I might add are hospital property BC I work from home but am responsible for the computers. So at this point I was fed up. I called to cancel and the man was very rude he kept saying I signed the installation paper that it was installed properly and I tried to explain to him that the satellite was on the roof and the internet was working I do not do that type of work so I would not know if it was done correctly. I got no where with this guy just kept saying well you signed the paper. So I cancelled with them and they said they was going to charge me for cancelling the contract. I informed him I wasn't paying that we was already out money with our gutters plus I paid an installation fee which was never even installed properly. Well I cancelled anyway. They sent me a prepaid box to send back their equipment which I had no problem sending back. I put the two things that was inside the house in the box and then read that they wanted some kind of piece off the satellite dish on the roof. I called the guy to explain that we did not have a ladder or wire cutters which is what the paper they sent says you need to have to get the piece. He said well they could send some body to get it but I would have to pay for it. I was livid I told him it was their property and not my responsibility to climb on the roof to get some of their equipment. Never got anywhere and he said I would be charged two hundred for the piece if I didn't send it in. I told him I wasn't refusing to send it just had no way to get it and was not paying for them to retrieve their equipment. We did receive a huge bill from them and needless to say we r taking them to civil court. On another note my husband called to get a corporate number so we could talk to someone hire about everything and about going to court they refused to give us any phone numbers. First the guy said there wasn't any phone then he said well there is one but we can't give it to customers. This company is nothing but a joke and I can't wait until our day in court.