Discrimination, Humiliation, and Verbal Assault from US Airways Employees
Agents - Complaint
PHILADELPHIA, PENNSYLVANIA -- I will never fly this airline again.
The front desk employees customer service is atrocious at the Philadelphia International Airport. I waited twenty minutes in a very short line to be given a boarding pass, and to check my bag.
For twenty minutes, the African American employees were catering to an entourage of African American customers. An African American employee let the other African Americans cut all of the other people in line. They were very polite to these customers even though they had stated themselves that they are NOT allowed to be doing this. Meanwhile, there was a Caucasian woman frantically asking for help because she had lost her dog. NOBODY even lifted a finger to help her, or to show sympathy. When I got to the counter they were extremely rude to me and three of them took turns accosting me over a pet carrier (that was to the airline's specifications). It took a second supervisor who was educated in customer service, to resolve the issue in the matter of seconds. I was almost late for my flight because of this atrocity.
US Airways employees from the Philadelphia International Airport are racist, uneducated, and have no tact. US Airways employees are also cruel to animals. This whole event left my dog petrified the whole entire day and is now starting to recover. They also did not care about that poor lost dog in a giant terminal.