KK Music Store Informative - Poor quality, KK Music does not stand behind product
EBay Power Seller KK Music Store does not behind their product when it turns out to be defective. I purchased a student violin for my daughter which her instructor (an accomplished musician with several albums to her credit) said was defective and inferior quality due to a number of reasons. I forwarded this information to KK Music and their response was that it was my responsiblity to properly set up the violin. I took it to a local music store and they fiddled with it and never could get it to hold key nor were they able to fix the problems with the bridge and neck (probably the reason it would not hold key). KK Music said they would replace it if I paid the shipping and handling (around $45.00) to return the old violin and for the replacement. This is after I already paid $30 shipping and handling in the first place. They also asked for a written explanation from my daughter's instructor and the music store that worked on the violin before they would authorize the return!
Buyer beware if doing business with this retailer. They are very condescending and won't stand behind their product.