Choice Hotels.com - Unprofessional and Deceiving
Hotel/Motel Stays - Complaint
ARIZONA -- This company and their promotions are empty marketing ploys. Their customer service is deplorable with representatives openly aggressive and rude. Do not fall for their advertising which states that 2 night stays in one of their participating hotel/motel will get you a free night stay. I have been a member with them for many years but stopped bothering with them a few years ago. I had forgotten why.
I booked a room with a Comfort Inn this month and was told to use my membership to get a free night. We stayed at their hotels for three nights but the first night was the day before the promotion started. I went online and did not see our stays listed so I called them to discuss the issue and the promotion. They stated that the nights would not count unless you book the nights online or through their representatives. In addition, I had to register before the staying at the hotels for this promotion and I was not registered by their representative when I called the first time. It does not count if you walk into the hotel/motel and rent a night from the front desk. Are you kidding me?
When you are traveling you do not always now where you will be stopping for the night. In addition, my name was hyphenated when I got married. I told them to change my name and they refused without my sending a copy of my marriage certificate. Really?????!!!!!! My major business credit cards didn't ask me to see that. Their song and dance is that they are protecting me. Oh sure.............with those big promotions you have. I told them I wanted to talk to a supervisor because I am surely not sending my marriage certificate. Now the fun began.
I got a string of rude representatives and was told a supervisor wouldn't call back for 2 days. I cancelled my account and requested a letter stating it was cancelled. You would have thought I asked for this representative's first born child. Do yourself a favor and do not do business with this company. I am not sure where they are from and what they are about....but they are certainly not about catering to their customers and using policies and promotions that are not deceptive. In the end the $80-100 for the free night might cost you exceedingly more.