Nike - Sandals Falling Apart Within a Year
Nike Max Air Women's Sandals - Complaint
FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer pricier brand, Nike Max Air. They are completely falling apart after less than a year, even though the soles have minimal wear. Contacted the company, got info to return at JC Penny's. JC Penny would not return so we went the customer service route with Nike. The following is my second email I sent to the company, I will not purchase their products in the future.
JC Penny will not take them back, even they said it looked like faulty workmanship, but would not return. I read your return policy, honestly, who keeps receipts for sandals. I guess she is stuck with an inferior product that will go in the trash after paying good money for them. I'm sure this will affect her future decision making on foot wear, I know it will affect mine.
BTW, let me give you an example of exceptional customer service. I owned a Columbia rain gear set, the seams let loose on the jacket and I contacted the company. They apologized for the failure, asked my size, and sent me a new jacket, no questions asked. It isn't like she is trying to scam you, you can clearly see the foot wear is literally coming apart. I've read comments on http://www.mythreecents.com/ about the Nike customer service, so I am not expecting much. Maybe your tag should say, pay good money for this product, but it will probably fall apart before it wears out, now That's truth in advertising !!!
Quality product !!!