Ruby Lane - Terrible Site, Two Faced Sellers, Zero Customer Service
Customer Service, Sellers - Complaint
USA, CALIFORNIA -- I was initially attracted by the nice showcase of collectibles on sale on Ruby Lane and the 'posh looking colorful' site as many other buyers. The first purchases were ok. I wish to say that I am a very honest and polite customer and a quick payer with THOUSANDS of positive excellent feedback on online purchases. I started buying on RL more frequently because fed up of eBay and I was horrified and petrified of the HORRIBLE customer service and the snobby and TWO FACED SELLERS on the site. Now the story briefly : I made an offer to a seller, there was the 'offer option' in the listing, the seller accepted the offer, emails as proof which RL removed. By the way, RL seems to do this trick of removing emails very often, as many other buyers had the same experience on the web. I then asked for an invoice to the seller in order to complete my purchase. Nothing, no replies. A few days later, I soon realized what this SCUM of a seller did to me. He 'reported' my account for fraud ?? Fraud ??? Are we are kidding ???? This guy is totally mad. Now making a genuine offer to a seller by clicking the ' best offer option ' and waiting for your invoice to pay for your purchase is fraud ? I did not know this one. This guy is insane. What happened is that he had a second thought and decided that my offer wasn`t high enough. The only explanation is that unfortunately there are really bad people out there, this people love to cause issues to others in order to exercise their pathetic little power given by the website. I also took a screenshot so I still have the emails to view. I emailed the RL customer service, customer service ? what a joke ! They replied by email, saying that they can`t help. What a bunch of buffoons ! What a disgusting site. If you think eBay is bad, then try Ruby Lane and see for yourself.