Riverchase Kia Does Not Stand Behind Their Word
New Car Purchase - Complaint
PELHAM, ALABAMA -- I purchased two new Kia's from Riverchase Kia earlier this year. One of them gave us problems from the very beginning, causing us to have it towed to Riverchase Kia almost every week for the first month we had it. The car was in their shop for an average of 5 days the first three times we had it towed there the last time 5 WEEKS. During those three visits they told us that they didn't know what was causing the problem(1st), replacing some parts(2nd), then replacing more parts(3rd). When picking up the car after the third time(which reeked of cigarette smoke)my wife an I were told that if the car gave us any more problems they(Riverchase Kia)would put us in another car. Less than a week later the car broke down again with the same problem. We were at the dealership as soon as they opened the next day to be put in a different car just as they promised. While we were talking with the salesman the OWNER of the dealership walked in, sat down with us, took our keys and told us that he was not going to put us back in the car and that he would not want to drive that car himself. He told us to give him a couple of days while he visits with Kia corporate. He said that he would call me on Tuesday and set up a time to meet with us and resolve it once and for all.
Tuesday came and went, no call from the OWNER, no call from anyone at Riverchase Kia. I called my salesman the next day to find out why I had not heard from anyone, he said that he didn't know. I called multiple times and asked for the CSM only to be forwarded to voice mail and my calls were never returned. The only person that I could ever get in touch with was my salesman who could only tell me that he had mentioned it to his CSM or to the OWNER and they are looking into it. FIVE WEEKS LATER I receive a phone call from their service department telling me that my car was ready to be picked up.
I called the CSM who again did not return my phone call and I called my salesman who could only tell me rumors that someone was doing something. I had no other option but to pick the car up, which I did the following weekend. The car has been running fine so far, but my wife and I feel like we have been drug through the mud. We were lied to, avoided, and treated as if we hadn't just spent multiple thousands of dollars with them. I suggest that you be very careful about buying a car from Riverchase Kia.