Fox Rent a Car - Horrible. Non-existent customer service. Hidden fees!
Rentals at SJ Airport (in US)
UNITED STATES, CALIFORNIA -- I will never use Fox Rent a Car again in my life, if I can help it. Here is exactly why.
1. Difficult to reach at toll-free numbers. Six tries. One success. Five disconnects. I believe they were actually hanging up on me. I kept hearing someone pick up---and then NOTHING.
2. Rude and impatient at the SJ Airport. Rude and impatient on the phone at the toll-free numbers.
3. Billed at the same "rate" I was quoted, but BIG surprises when I came to return the car: all kinds of extra charges tacked on that we did not expect, resulting in double what we were led to believe we'd pay.
4. A full month after I returned my rental car, I received a charge on my bank card (that I used to pay for the car a month ago) for an unpaid toll crossing in New York -- WHILE I WAS IN OREGON AND DIDN'T HAVE THE CAR ANY LONGER.
In short: F*CK this car company in its ear. Their customer service is deplorable, and they do not bill as they lead you to believe. Their insurance and handling fees are twice as high as anyone else's. They not only do not honor their advertised discounted rates, but they are so hard to reach, it's almost like they don't even have an office.
This place is a sham and a scam.
My advice: stick with the well-knowns, like Enterprise, Budget, Hertz, and so on. These guys have never "steered" me wrong, but Fox should be called F*cks. Not Fox. They're awful, awful, awful.
NEVER USE THIS COMPANY - YOU ARE GAMBLING. All reviews I've read have been 75% negative; 25% positive.
Mine was extremely negative.
Sorry Fox. . . hope your business dies soon, before you can soak even more of us.
If I could give 0 stars, I would. Fux Sux.