Zales in Castleton Square Mall, Indianapolis, IN Complaint - Damaged Watch band and other bad practices
INDIANAPOLIS, INDIANA -- Zales in Castleton Square Mall has been an unreliable, dishonest, and irresponsible business. I purchased a new movado sports edition watch in 2/05. In 11/2005, I had two problems: 1) the watch stopped working; 2) the metal face was severly scratched despite only occasional weekend use. We took it back to Zales and they sent it to Movado to be repaired. I was told it would be ready by Christmas.
It was not ready by 12/05. I called back in 1/06 and they said it still wasn't ready. I called back in 2/06 with the same story. I called back in 3/06 and found out the store had received it on 12/31/05 but neglected to call me nor look for it the many times I called to check on it before. I WAS WITHOUT MY WATCH FOR 3 MONTHS WITHOUT REASON.
At this time, the watch functioned well, but the face was still scratched. I asked them to buff out the metal face (a common practice), and they said there was a small risk to the lens. I said that was OK. When I received the watch back, they severly DAMAGED the rubber band. THEY FORGOT TO TAKE THE BAND OFF BEFORE BUFFING THE METAL FACE!!! To add further injury, they began to lie, stating that the band could not come off. I SHOWED THEM THE BAND EASILY CAME OFF IN 1 MIN.
Zales in Castleton Sq. Mall claims it is not their responsibility and are not going to reimburse me for the absolutlely ruined movado watch band worth approximately $150.
I am complaining because:
1) They neglected to tell us the watch was repaired for 3 months despite repeated phone calls (too lazy too look? to call?) This is completely IRRESPONSIBLE.
2) They damanged the watch band, something anyone who has ever worked with watches would avoid by taking 30 seconds and removing the band. UNQUALIFIED.
3) They lied about their services to cover their mistake, stating the band does not come off; since when?!. DISHONEST.
4) They refuse to stand behind their mistaken services and replace the damaged product (watch band). UNRELIABLE