Grasshopper Mower Co. Informative - Customer service
LIVE OAK, FLORIDA -- I am a Grasshopper dealer and have been for 12 years. I can personally tell you yhat Grasshopper Company has never dropped the ball on customer service. You may have a dealer that is not holding up his end of the service but it will not be the company.
That said It would be nice to know the circumstances of your problems with the 727. You commented that it broke in half, where did it actually break, what caused it to break.
Have you contacted the factory direct or just the dealer.
It would be nice to know more about your situation before you bash one of the most reliable and best servicing manufactures in the outdoor power equipment business.