Tree Classics - Terrible Customer Service
MEMPHIS, TENNESSEE -- Customer Service is terrible. I purchased a prelit 9ft. large tree with multicolored star-shaped lights approximately 4 years ago. I spoke with "customer service" and was told they acquired the company in 2011 and chose to no longer carry that particular bulb. I said "ok, what other multicolored bulb do you have that would fit?". I was told none and after being interrupted many times, I was then told I should take the strands of lights off of the tree and put new ones on myself. Are you kidding?????? She actually answered "NO". I then asked to speak with a supervisor, was put on hold for a couple of minutes, then told that the supervisor was unavailable at the moment. I said that I would wait until he was available. I was then told that he won't be available.
Bottom line, I spent almost $1000 for a tree that was gorgeous and needs replacement bulbs. I wasn't asking for them to pay for them, but told too bad and we don't have any that will fit, take them off yourself and put new ones back on yourself. That's my only option?????
I see the company has responded wanting to know the Order ID for possible options. But really, I do not have that from over 4 years ago!
And the funny thing is that I was also calling to order an additional tree for my den at the same time! Safe to say, I did not place that order. Merry Christmas!!!!