Netscape Internet Service Complaint - Trying to Cancel
I found this service to be VERY slow. Although, the company makes a claim that their "Web Accelerator (allows) for up to 5x faster web surfing". That is a lie. It was slower than my "Plain Jane" service.
Today, I was trying to cancel a subscription with Netscape Internet Service. After being transferred to appropriate department, I was informed that if I cancelled my subscription, I would be charged an $89 cancellation fee. I asked why and was told I had a 12 month commitment.
Also, I was advised that if I disconnected the phone call, I would immediately be charged the $89 cancellation fee. They went on to tell me they had to read me some legal notice of my rights. What rights? You just told me I don't have the right to cancel.
Be very careful before signing up with this company. They will not get any further business from me.