Bayshore Medical Center, Pasadena, Texas Complaint - Our experience at Bayshore ER
PASADENA, TEXAS -- My 7 yr. old son came into the ER with a serious head injury. Despite my pleas to have him seen right away, the receptionist continued to refuse him any treatment or to let a nurse evaluate him. She made the call herself that he was "fine". Other ER patients were watching and commenting to me on his declining condition. Finally after vomitting in the waiting room, the receptionist allowed a nurse to see him and he was taken back to be seen. The ER doc did a CAT scan, left him laying around and came back much later and decided then to stabilize his neck as he suspected a neck injury. In my opinion, this should have been done as soon as my son entered the building. Thank God he had no neck injury after a C-spine was done. Meanwhile it became harder and harder to wake him as they let him lie there. I couldn't wake him and asked the nurse for help and got eye rolls like I was nuts. He ended up having a depressed skull fracture which meant he had broken bones coming in towards his brain. He was transported immediately to Hermann's trauma unit in Houston (thank GOD!).