U.S. Bank Complaint - .5 star customer service!
PHOENIX, ARIZONA -- I'm in the process of cancelling my account at U.S. Bank, because the customer service leaves much to be desired.
It took me roughly two weeks and several follow-up calls just to receive my ATM cards for my accounts.
I got such a runaround when calling about my ATM card for one of my accounts that I cancelled the account altogether.
However, I do love the ATM fee reimbursement. Though I suppose if there was a convenient U.S. Bank location, I wouldn't have to use another bank's ATMs.
There are some very nice people who work for U.S. Bank. But you know what they say about bad apples.
What I remember is the smugness of an unnamed male bank teller at the N. Central Ave. branch, when I had a difficulty with my account.
I also remember going to the Osborn/Safeway branch, where there are MANY nice employees, and listening to a not-so-nice employee completely stonewall a customer. It was evening and the man needed some sort of confirmation of a deposit.
The woman refused to make an extra effort to help this man, saying he would have to wait until morning.
Not only that, but the man's English was obviously not his first language, and she spoke to him as if she were scolding a child.
No one deserves to be talked down to like that.
Though there are some good perks (e.g. ATM fee reimbursement), the customer service isn't quite good enough to warrant doing business with U.S. Bank.