Game Stop Compliment - Great customer service!
LAKEWOOD, COLORADO -- In February, my wife bought me the Guitar Hero II game pack for Valentine's Day. She also paid a few extra dollars for their protection plan. Recently, the disk stopped working.
We tried to track down the receipt but, unfortunately, we could not locate it on that day. So I took the game in to see if they kept a record of the protection plan customers on their system.
I had it in mind that we were probably just out of luck and was prepared to just buy another copy of the game. We explained the situation to the manager. We learned that they do not keep these records on their system. He then looked at the disk, saw the problem. He then reached in the counter, pulled out a new copy of Guitar Hero, got my info and processed the exchange. No hassles, no accusations, just "You're all set!"
We were so impressed by this, we ended up spending another $70 that day, and will continue to shop there!