Thrifty Car Sales, Clearwater,Fl. Complaint - Dealership does not honor their warranty
CLEARWATER, FLORIDA -- On March 30th 2007 my wife and I had purchased a 2004 ford f-150 truck from Thrifty Car Sales in Clearwater Florida, 24639 US HWY 19. After just a few days of driving the vehicle we noticed a problem with the transmission. We had purchased an extended two year warranty along with the ninety day warranty that came with the vehicle. So we brought the truck back to Thrifty who had their mechanics take a look at the problem. After leaving the truck there for the day, they told us there was no problem. Unfortunately there was. The transmission consistently had a harsh downshift when going 30-40 miles per hour. Finally after weeks of frustrating communications with thrifty we finally convinced them that the vehicle did have the above mentioned problem. Due to the fact that their mechanics were unable to fix the problem, they recommended that we bring the truck to a Ford dealership to have repaired under our two year extended warranty and that they would pay the deductible.
On may seventh I brought the truck to Autoway Ford of St. Petersburg.
After leaving it there for a day, it was confirmed by the service adviser that there was definitely a problem with the transmission. But it would need to be disassembled to determine exactly what the problem was. In order to disassemble the transmission, Autoway Ford needed to get a confirmation number from “Auto Plus” Phoenix American Warranty Company, Inc. The service adviser called a number of times to get this number and never got a return call.
He faxed all the necessary information to the warranty company with no response.
I waited until the following day and called auto plus myself, only to be told that I was not in their system. So I called Thrifty and spoke to the owner. He told me that all the paperwork was done and sent in to the warranty company. So I called the warranty company back. They told me that Ford can go ahead and start the job on the truck. I told them that Ford told me that they couldn’t start the job until they got their confirmation number. This game with the confirmation number went on for a few days. Finally after having the truck in the shop for almost a week with nothing done I had to take it back in order to have a mode of transportation because the warranty company at this point did not approve a rental.
The following week while I was in N.Y. to see my son off for the navy, my wife brought the vehicle back to Ford to see if things could finally get straightened out with the warranty company. No such luck. The transmission was approved to be taken apart and the cause of the problem was discovered. The only problem now is that the warranty company is refusing to pay for the whole cost because they are saying I caused the problem by taking it out of the shop and driving it.
Even though their claim is incorrect and can be proven by speaking to the service adviser at Ford, the real problem lies with Thrifty Car Sales. Due to the fact that the problem was diagnosed within the ninety days of their warranty, they should be responsible for payment of repairs.