American Eagle Outfitters Informative - Online Holiday Ordering
OHIO -- I placed an order with American Eagle outfitters on their website on 12/8/07 and a second order on the 12 of December. The order was "held" to check for customer fraud since separate credit cards were used-I spoke with customer service at least 6 times from the day after the original order.
Both credit cards were valid without any credit issues. Today is the 18th of December and I still have not received my orders and only receive assurances that they are "working" on it.
I have ordered from numerous on-line sites (i.e.Hollister/Abercrombie/Kohls/Best Buy etc) for the holidays and have not had any problems with any other store. Their online service is terrible as is their customer service.