Barclays Bank Delaware (formerly Juniper Bank) Complaint - With me, they behaved as crooks. Be aware
Resolution Update on 01/04/2008:
I see now that Barclays has (1) credited my account with the unfair finance charge and (2) closed my account as requested.
I had a USAirways MasterCard issued by Barclays Bank Delaware (formerly Juniper Bank). I had scheduled with them an automatic payment in full as I always do with my credit cards. Surprisingly, Barclays unilaterally skipped my payment in November 2007 and then charged me a fee in my next statement. They never asked/informed me about that! When I called two of they representatives explained that Barclays had given me a payment break because of the fire situation in California. Note that I was never told they were giving me such a break (I had scheduled automatic payments in full). I spoke with two of their representative on Jan 3 and about 2PM PT (the second one said her number was 2977).
She was quite inconsistent in her explanations - and she refused to credit my account with the finance charge for their unwanted 'fire payment holiday' – without any explanation. I found her behavior unprofessional and in fact rude. I asked her to cancel my card, although with this bank one cannot be sure what happens.
With me, they behaved as crooks. Be aware.