Sleepys Bedding Complaint - Deceptive Tactics With Regard To Trial Periods Of Beds And Returns
GREENVALE, NEW YORK -- When buying a bed at Sleepys (Greenvale NY) you are told the price for returning the bed, should you not like it.(21 day comfort exchange policy) You are not told up front that it has to be of the same or a greater price.In addition, they fail to tell the customer that they have a 90 day in home trial period which is another option available to the consumer.Upon purchasing the bed you sign an electronic machine, and ONLY AFTER you sign are you given a receipt to read that contains the small print of the COMPLETE terms of the agreement.
When I recently bought the most expensive bed in the entire Greenvale store and tried to return it, they would not allow the return unless I bought many beds that would then have come up to the same price as the one bed. The supervisor at the main branch of Sleepys (Liz) out in Long Island informed me that they "cannot give me back the money, even though it was only 2 weeks later". They want to retain the money and will take the king size bed back for $399.00(which I was told before I bought the bed) however, I was never told that it needed to be a bed or beds that came up to the same price.
I told them that I was visually impaired and was NEVER told by the salesperson, Marty, in Greenvale to read the terms of this deceptive agreement which is posted on the wall, prior to signing the electronic agreement. For a person with visual problems you would have to go over to the sign to read it. A person depends on what the "reputable" salesperson is telling them with regards to the terms being signed for. Isn't that what one would expect of a reputable??? company such as Sleepys??
I would tell any future potential shopper at Sleepys to be aware that Sleepys knows all the tricks and to buy with caution and read ALL of the small print. I would also suggest hearing and reading ALL of the options prior to buying anything from them.