Compaq Informative - Compaq Tech Support 2005
I bought a refurbished laptop in 2005 after about a month it started shutting off and showing a weird text screen. I called tech support and was routed to a "Foreign" call center.
Let me say this: These people follow a script like robots when answering your questions. They literally cannot or are not allowed to think for themselves. To get them to act you must get them "off script". Here is what worked for me.
I began insulting them using extremely foul, vulgar language, not personally insulting the individual but directing the insult at the tactics they were using, and the company in general. I kept up my tirade until they were so offended they were happy to put their supervisor on the phone, then when I got nowhere with THEM, I started my tirade again but more intensely, knowing that they are trained at a little bit higher tolerance and skill level.
They just plain do not know what to do, or how to respond. They get very nervous and threaten to terminate the call and I just cuss and really let them have it. I actually was able to get to about the fourth level of supervisor, and then was connected to what sounded like an American supervisor. I immediately changed tactics and used courtesy and logic to state my case, and at that point I got a response that almost was rational. Ultimately, it was a small RAM or WiFi card that was not plugged in all the way and the manufacturer did not fix it, However, I managed to get past the customer service "suit of armor" they put up by using a calculated, scripted, technique of my own. If you do this BE CAREFUL, BE ARTICULATE but be ugly, mean and nasty. It's funny because they freak out.
I guess there is some advantage to graduating public school.