Nordstroms Complaint - Treated Like A Criminal At Nordstrom Rack
SOUTH COAST PLAZA, CALIFORNIA -- I was attempting to return a brown sport jacket to the Rack in Costa Mesa, CA. I had the original sales slip and the sales ticket item that was attached to the jacket. The very nice cashier said she didn't recognize the brand name (I picked it op at their closeout rack) and she called someone over to check it out. Note: I figured the jacket was a return because the sales ticket stated that the jacket was altered and thus marked down 30%. She kept the receipt and I asked that she page me when they found what they needed. After approximately 20 minutes I went back to the cashier and another lady showed up and said it wasn't their jacket. Well that was interesting since I only buy my things at that store which included that jacket. Then a young black fellow in baggy jeans showed up (nasty) and said he was in charge of loss prevention (got to be kidding) and stated their camera records showed that ticket did go with a brown sports jacket but a different interior lining. I replied that sounded weird however I buy a lot of clothes there and if asked if he could show me the tape or at least tell me the brand name of the item they were referring to and I'd go home and recheck things. Perhaps I made a mistake. He responded that he saw all HE needed to see and refused both of my requests.
I said that was unacceptable however asked for my receipt back and I would go to small claims court and subpoena the tape to figure out what the heck is going on. At this point the clerk said they lost the receipt. Now I'm saying to myself "is this some kind of joke"? I then asked them to put something in writing acknowledging I had a receipt that they lost and they refused to do that. They then told me to leave and I said NO - not without giving me back what I gave you (my receipt) or a note stating what transpired. They then called the mall security who asked me to leave. Nice security named [name removed] who was just trying to do his job. I asked him if he would call the police since I wanted a police report to be filed against Nordstrom's theft of my receipt.
He advised me they wouldn't come out for that and I should contact their customer service. I am writing to Blake W. Nordstrom (CEO) in Seattle to see if he approves of this treatment. All this for a $140 jacket. I am not poor so I really didn't care about the money bit I do care about how people are treated. I gave up at this point and gave the jacket to a homeless fellow standing by the freeway exit looking for change. He was happy so all was not lost. What ever happened to customer service