Sirius Satellite Radio Complaint - Automatic Renewal Scam And Craziness - Automatic Renewal - Try And Cancel
Automatic Renewal - Try And Cancel - Complaint
MCKINNEY, TEXAS -- I bought a Ford Mustang (2007) which came pre-equipped with Sirius Radio - I then renewed the subscription for an additional 6 months. After that six month period, I had decided that I would not renew again. An automatic renewal was posted to my Am Ex account and I immediately called and cancelled that subscription and all was well - and credit would be issued for the $150 annual subscription. My credit card statement arrives and I have a credit of $47.50! So, I call them back and the customer service says "did anyone tell you that we have a deactivation fee?" I said - I lived out the terms of my contract with you and I have the right not to renew without a deactivation fee. She said "well, I'm sorry, that's our policy". Well, I then said that I would dispute the charge with Am Ex and they could work it out; and in the meantime I would like to speak to her supervisor. She says "uh, uh, well, let me see what I can do for you - I'm not sure that I'll be able to help - but I'll try."
Fifteen minutes of annoying hold music, she comes back and says "I've credited your account for the $87 . . is there anything else that I can do for you today??" Nope - case closed - thanks. But WHY do you have to go through all this just to cancel a subscription? I'll NEVER use them again.