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Sirius Satellite Radio Complaint - Automatic Renewal Scam And Craziness - Automatic Renewal - Try And Cancel
Automatic Renewal - Try And Cancel - Complaint
MCKINNEY, TEXAS -- I bought a Ford Mustang (2007) which came pre-equipped with Sirius Radio - I then renewed the subscription for an additional 6 months. After that six month period, I had decided that I would not renew again. An automatic renewal was posted to my Am Ex account and I immediately called and cancelled that subscription and all was well - and credit would be issued for the $150 annual subscription. My credit card statement arrives and I have a credit of $47.50! So, I call them back and the customer service says "did anyone tell you that we have a deactivation fee?" I said - I lived out the terms of my contract with you and I have the right not to renew without a deactivation fee. She said "well, I'm sorry, that's our policy". Well, I then said that I would dispute the charge with Am Ex and they could work it out; and in the meantime I would like to speak to her supervisor. She says "uh, uh, well, let me see what I can do for you - I'm not sure that I'll be able to help - but I'll try."
Fifteen minutes of annoying hold music, she comes back and says "I've credited your account for the $87 . . is there anything else that I can do for you today??" Nope - case closed - thanks. But WHY do you have to go through all this just to cancel a subscription? I'll NEVER use them again.
Fifteen minutes of annoying hold music, she comes back and says "I've credited your account for the $87 . . is there anything else that I can do for you today??" Nope - case closed - thanks. But WHY do you have to go through all this just to cancel a subscription? I'll NEVER use them again.
Comments:
Posted by Sparticus on 2008-06-05:
That is pretty shady. I imagine there are tons of folks who would not have fought back like you did. Good work though. I now if I ever cancel, I need to make sure I get the full credit!
Posted by Slimjim on 2008-06-05:
Charge backs go against a retailer and could lead to their merchant account being terminated if excessive. Anytime one feels they are being incorrectly charged, always make a point to let a rep know you will dispute the charge if not credited. If you have even half a beef, they'll usually do it.
Posted by birddogenu on 2008-06-05:
Dont feel bad. XM is the same way but worse. I ordered a radio and a 1 year subscription. After I get the radio and it is PAID FOR !!! I get the contract in which my signiture is not on it agreeing with it at all !!! After the one year subscription was up I had sold the vehicle to my son . He called to activate the radio and was told that there was money owed on the account. I disputed it,They said you got the agreement. I said but where do you see my signiture on it any where and of coarse the answer was you don't have to sign it. Well I thought it was over. I just got a call from a collection agency to tell me that I owed XM $25.00. I am going to file a class action law suite against XM and Sirius for this. I am pissed off at this kind of "customer NO service" This is America BY GOD until they change the name !! Any one on board for this ?????
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