Troy Built Complaint - Poor Product
MADISON HEIGHTS, MICHIGAN -- I purchased a lawnmower last fall from Lowes. It was the brand Troy Built. I used it 6 times and then it died. I call the 1-800 # on the sticker that was on the lawnmower and was directed to a service center. When I saw how many lawnmowers, especially "Troy Built" I was concerned. Luckily, the repairman was honest and told me the lawnmower wasn't worth fixing. Apparently, the crank shaft was bent and possibly a blown motor. I believe the product is poor quality because I have owned other lawn mowers that have lasted 5 to 10 years cutting the same lawn and all of a sudden this one only last 6 up to uses. When I called Troy Built about the Warranty the first thing the recording states is that if the crank shift is bent or broken the warranty is void. It's as if they know ahead of time this will be a major problem.
I do not know a lot about lawn mower just my previous personal experience. I guess in this case the phase "They don't make things the way they used to" really fits. No more Troy Built lawn mowers for me!