North American Bankcard Complaint - Lied to by North American Bankcard
SAN DIEGO, CALIFORNIA -- After opening my own business here in San Diego, California, and many conversations with ALEXIS at NORTH AMERICAN BANKCARD, I decided to choose North American because she assured me, point blank, that their was no minimum monthly sales quota. I unfortunately discovered a month later that SHE LIED, completely, and I am more than mad, I feel extremely taken advantage of especially because I asked every question to ensure that I was choosing the appropriate company to open my merchant account, and she LIED.
First of all, my equipment arrived over a week late. Second, the beginning of August, North American withdrew way more money out of my business bank account than promised, and it caused tremendous problems. I called them immediately only to discover that there is a $1700 minimum sales quota and if not met, additional fees are charged, automatically taken from my account. In addition, the manager of customer service was like talking to a robot, and funny how the sales person; Alexis in San Diego, was no longer available to talk to. And there is MORE, they are in breach of their own contract and to date, today, August 11, 2008, I have not received my merchant statement to account for all of the fees withdrawn form my bank.
I am closing my business account tomorrow because I don’t trust North American having access to my account. I called customer service for the third time, stating that I want my fees reimbursed, she point blank said; “no, we will never do that”, and I got the run around. I also shipped back my equipment certified mail last week, so I have done my part. I have to say, I am so glad, by the grace of God, that I found out about the UNETHICAL PRACTICE of North American Bankcard eight days before the forty five day cancellation period. I was lied to, and please RUN AWAY before you get in to deep.
I am shocked at the unacceptable business practices of North American Bankcard, and I doubt they loose any sleep at night