Sirius Satellite Radio Complaint - They Can't Be Sirius, This Is Not Customer Service????
This is the worst company by far that I have ever had to deal with. Their customer service is in the toilet. I bought a Sirius Stiletto 100 just over a year ago using gift cards given to me by my son. After 6 months the record mode started to malfunction in that the show I was recording, the Howard Stern show, was coming in all scrambled when I recorded it. When I try to listen without recording the unit gets too hot when it is not in its dock and the battery burns out within 15 minutes of listening unless the unit is in the dock. Anyhow, I called numerous times and spoke to Tech Support and complained about it over and over and they never connected me with Product Support or Customer Service for a replacement.
Then when I called August 1 they finally connected me with someone in Product support who told me, sorry your warranty has just expired and we can't do anything about it. I explained that I had been calling on and off for about 6 months about all the problems I have been having and all they did was put me off until just after the warranty expired. They told me my calls were not in their records. What?? I know that I called all those times so where did the record of it go. It does not surprise me though because the caliber of people they have working in their tech support and customer service levels are a joke. They are unprofessional and downright rude!
When I explained to one supervisor, and I use the term loosely, that I could not afford the unit to begin with as I am a senior citizen on a fixed income she replied in a sarcastic voice that "Well, I would not have bought it in the first place if I were you but, OK." I did not even bother to explain to this dolt that my son gave me the gift cards so that I could get it but that I can't afford to lay out the money to buy a new one just because the one I already paid for is a lemon. And why should I pay for a new one when the unit, that costs almost $300 new was malfunctioning from the start, not to mention the lousy customer service I am subjected to by being a customer of Sirius. Forget it! They are not worth the aggravation and stress involved.
They keep you on hold for hours at a time only to get a customer service rep who is rude and arrogant and unwilling to help you. If you ask to speak to a supervisor they tell you there is none available. If you insist on speaking to a supervisor they hang up on you. Then after a whole day of trying to get to a supervisor, when you finally get one, they are rude and arrogant as well. There is something wrong with this picture!