Avis Complaint - Damaged Car resulting in Theft of Luggage, including money, passports, camera, etc.
TEL AVIV, ISRAEL -- We went to Israel and rented a car through Avis. We chose a big name American company for reliability. When we got to Israel, we were given a car with a damaged truck. We were told we could have that car or none, so we took it. The damage on the back of the car caused the trunk to pop open and resulted in the loss of all our luggage including passports, money, camera, etc. for a two and a half week trip. I have a video of the trunk being unreliable and a picture of the damage. But when we contacted Avis for compensation, they claimed they only sell the name to Dan Rent-a-Car and take no responsibility for the condition of the car.
Dan Rent-a-Car does not return phone calls or e-mails. I think if the Avis name is used, Avis should ensure Avis quality (or whatever is implied by Avis quality). Warning, do not rent from Avis - they do not stand by their product.