TV Ears Complaint - Poor Quality - Wireless Headset
RALEIGH, NORTH CAROLINA -- I purchased my first set of TV Ears a couple of years ago. I immediately complained that the ear buds hurt, and was told to call back in a few months and they would provide new, improved earbuds that they were developing. I also complained about static and was told to turn off all the lights in my room to improve reception, which I did, but still had crackling sounds. I did call back in a couple of months and was told that the person who gave me the previous info had been let go and that what he told me was not true! I was asked to return my set, and sure enough there were several technical problems. I was provided with a new set.
Within a short period of time, a month or two, one of the arms snapped. I called again and was told they were having quality problems, to send the set back and they would replace it, which they did, except they did not send priority mail as requested, and they had an incorrect spelling of my address. (UPS looked up my name because they couldn't find the address on the package and delivered the set to my OLD address. I had to track down the package and personally go and pick it up from the owner of my previous home!)
All was well until about 14 months after receiving the replacement, and now both arms have broken off. Let me clarify, I am in my 60's and take very good care of my possesions. I still have many things that I received as wedding gifts 45 years ago! I called TV Ears, and they basically said "Sorry, you have to buy a new headset, warranty is only for one year". Once I pay for shipping (again), and tax, this will come to about another $100.
My complaint is that the headset is very flimsy and it appears to be built for planned obsolesence. I can't afford to keep buying new (refurbished) headsets every 14 months. The sound quality of the product is fine, but the quality of the product is not. I am currently looking for another brand of wireless headset, one that will stand up to daily use and not fall apart! I would not recommend buying this product due to the poor quality of the materials used on the headset.