Ulta - Cometics and Salon Complaint - Poor Customer Service - Bad Experience on 10/19/2008
FREDERICKSBURG, VIRGINIA -- Me and my daughter visited Ulta Store #164 in Fredericksburg, VA on 10/19/08. I purchased two hair ties for my hair. They rang up 1-penny. The cashier went to another cashier and told asked her, Is this right? She responded "She, I guess so". I was happy about the price, so when I purchased those and went to get others to purchase them. When the cashier rang me up, she began to get upset, because everything was ringing up a 1 penny. She said, "I can't believe this, I just bought one of these for my hair at Walmart last week and it was 7 dollars". She acted upset that I was getting a deal. So she said, I need to call the manager because this can't be right. She called the manager and the manager used hand held price checking devise, it also said 1 cent on the items. At this time, I was beginning to see that she didn't want me to get a deal. So she called another manager over and she said I need to call my manager, who wasn't there. She got on the phone and hung up by saying, No, you cant have the merchandise for what they were ringing up for. She was rude and not friendly about the situation at all. I explained to her that I already had previously purchased similiar types of items get a few seconds ago. She didn't want to here it and was very rude. So I left, not very happy. I get to the car and my daughter was upset because she had returned a flat Iron that cost $104.00 dollars. Her receipt said returned $94.00 dollars, they had left out the taxes of $5.00 dollars. So I returned into the store and requested them to correct the return. The cashier did the correction and as I was leaving I saw/heard the previous manager so to the cashier and say what was that all about. She had a nasty look on her face and it wasn't very professional. I turned to her and said, that's not very customer orientated and she told me, I wasn't talking about you, in a rude response. The people in that store need serious customer service training.