Rain Soft B & D Quality Water Complaint - Thinking About Rain Soft Filtration Products? Think Again
I have owned a Rain Soft - Classic Apollo Q (whole house water conditioner) & there 4 filter R/O under sink model water filtration system.
The equipment performed good for the first 5 years and then began to have minor problems. Not to mention the R/O Unit leaked so many times under the sink damaging the cabinet.
Filter Cost -1- 20 micron filter, 2 -Carbon filter for $96 including tax and shipping the R/O replacement Membrane is almost 200 dollars. I can purchase all filters including the Membrane Element 18 GPD-TFC = $80 + tax and shipping, I estimate approx $100 a lot less expensive. The only problem is if you don’t buy your filters form Rain Soft, or one of their dealers you lose your warranty. There equipment only functions for about 10 years then age takes over and some major overhaul is required. Rain Soft claims to keep your equipment looking and operating as good as the day you bought it for life, not true!
For what I paid for the equipment almost $4000, you would think that they would have replaced parts including the Positively Charged Ceramic Beads for the Apollo Unit in the garage. I have owned the equipment for over 10 years. B&D replaced O–rings mostly. I told the service personnel a few years ago that my water does not feel as clean as it once did, even though it runs through the normal cycles. I asked if he could test the outside water against the house tap water to check for the efficiency of the Apollo Q, well to say it was never done nor was the tank in the Apollo Q re-charged.
Don’t get me started on the very bad customer service, sometimes I thought I had to pay for this too. Truthfully Rain Soft has improved in this area, maybe do to a declining customer base? However it’s too late for me. Please make an informed choice; there are lots of residential filtration units on the market/internet that are as every bit as good as Rain Soft.
Do your research and talk to the tech department (usually very knowledgeable about the products) so that you can find out if it will perform the way you need it to.
P.S. My complaint is not the only one on the internet, there has been many complaints with equipment and poor customer service, please search you will see...