Dell Financial Services Complaint - Declined But I Have Excellent Credit
WARNERVILLE, NEW YORK -- By the advise of a friend, I wanted to order a Dell Laptop for my son for Christmas. I called Customer Service to process my order and they sent me to their financial dept to check my credit. They declined me. I have a Credit Score of 783 and did not understand why they were declining me. The Rep told me it may be because I have a PO box mailing address, a residence address, and a different ship to address for the laptop because it had to be signed for. I appealed it and they called me back at work the next day at a time when I was not available to take their call. I called them back from work and was told their computers were down and call them back in an hour. I went home early and called them back from my cell and they wouldn't process my order because I was not able to call them back from my work phone.
These people are ridiculous. I did order the laptop, but put it on my Mastercard who has been more than willing to give me credit for the last 15 years. I can buy a brand new car at sticker price but cannot purchase a 500.00 computer.