Supper Shuttle Complaint - Complaint plain and simple
MARYLAND -- I had a reservation for Supper Shuttle on 1/20/09 - coming back from Michigan. My flight landed on time and I had reserved a reservation for 1/20/09 from BWI airport to my home in Suitland, Maryland.
I had a discount coupon and was told when I made the reservation that I could use this coupon when I paid at the airport - which I tried to do and was told that you can only use them on line - and that I should not have been told that - this was the first problem, then I was told that it would be a 90 minute wait because there were no vans - oh - I am sorry - they had 4 vans in the street - and they were still getting people and accepting reservations from people as I stood there - then finally the young lady said - I can't accept anymore because there are no vans - and no one told her that there was no vans - she really did a good job with trying to assist people but she don't drive the vans - she just take the reservations.
I have rode on Supper Shuttle on several occasions - so 1/20/09 - was not an excuse for the delay - it is always delayed - I would like to know why you have a driver that will pick up people who are not going in the same direction - they take Virginia, Maryland, and D.C. - and try to put all of them in the same van - so you get home 3 hours after your plane has landed - I am requesting a full refund of my money which is $41.00 - not including the tip - for my inconvenience for that night - I got home at 1:30 A.M. - and it was just me and a couple in the van - they were going to Falls Church, Virginia - and he was the only van available - you should not take reservations on that day if you knew the people were not going to be accommodated - if you want me to use this service again - you have to show me some kind of passion and respect - there are other types of transportation - but I think you feel because you are the cheaper of most that you can treat people any kind of way.
That is not right - word of mouth gets around on the internet or on the street - and you could fold like a lot of these other corporations