Radio Shack Informative - In Regards to Service Plans
I have seen a few different situations regarding the Service plans we offer at Radio Shacks across the United States of America (and Puerto Rico) Having read a number of reviews while online searching about my beloved Company, I discovered some discontent about the RSSP (Radio Shack Service Plan). I would like to break down the reasons a person should or should not purchase a RSSP.
I will make references to the real scenarios I have seen in my job for your benefit.
When not to buy-
1. If you are a particularly hard handler of your products, you should not buy a RSSP. It covers normal wear and tear. It does not how ever, cover if you let your portable DVD player fall into the wrong hands and the hinge gets snapped. If you work in Construction, do not purchase a RSSP on your phone. If it falls off the roof of a work site and cracks the screen, it will not be replaced. In fact if you are going to crack the screen of anything don't worry about the RSSP... it won't help you.
2. If you use your Cellphone around water, do no buy the RSSP. In mid 2008 they began covering "Minor" humidity Damage. We really just tell you it doesn't cover water damage. Becuase it doesn't. It covers Humidity Damage, that means the water indicator in your phone has turned LIGHT PINK. Not Red and definitely not the shade of red where it has gotten so wet the sticker peeled off some. In the beginning I saw a phone that had been in the rain all night get sent out and replaced. Since then the rules have been tightened significantly and you really are only going to be able to bring Humidity damage in.
3. If your product is Likely to be stolen. Don't buy a RSSP. I know, bad things happen to good people. But The Vast majority of people rarely have things stolen. Cell phones are a major risk item. If your child had lost more than one phone in the past two years, don't get the RSSP on their phone. If you Have your phone stolen or lose it frequently, don't get a RSSP.
When To buy-
1. When you are purchasing an item that will be used every day and is plugged into a power line constantly. The world is Fallible, if you have something plugged in all the time. The odds of it getting fried with a power surge is higher. Also, for those of us with surge protectors, be aware that phone lines and Television cables can carry a surge just as easily. A major benefit of the RSSP is that in the event of a power surge. You will be protected.
2. If you are able to maintain a level of protection to your product. That sounds like an entirely exclusive statement, but you don't have to be an old lady that only calls on her phone once a week on Sundays to protect your investments. Simple things like Keeping cords out of reach of your pets and children can make the RSSP a good investment.
3. If the Item has a Rechargeable battery. You really want the RSSP. I've never purchased anything at a Radioshack that had rechargeable batteries without the RSSP. As long as you get the two year plan, you get a new battery for your product once a year. In the case of cordless house phones it gets each handset a new battery once a year. That sort of savings racks up really fast. I've seen people of all tracks of life save 20 bucks a year on batteries. Not even a joke.
There are things that will make your life easier with a RSSP-
1. Get the Terms and conditions with the purchase. The little booklet will give you all the information you will ever need.
2. You don't need the receipt to use a RSSP. you just need to know the phone number you put on the RSSP. We can look you up by that alone. But if you bring us the receipt with it, it makes our life easier.
3.Any associate or manager who tells you we can not call in to get your product sent out for repair is being lazy. I love my company and I would like to believe that no one in it would be like that but I've seen it happen. If you run into this, simply ask for the number of the next highest rank in radioshack. The district office number is a particularly good resource. The next highest level will more than likely make up for whatever short coming the first had.
4. I would also like to think customers are all completely honest people, but on the safe side, Don't worry about trying to scam the system because your child/dog/significant other broke something. The rules are very definite and getting angry at an associate for following them just makes the poor associate feel terrible on something they didn't deserve the abuse for.
If you keep these things in mind, you should have a very knowledgeable basis for if a RSSP is right for you. Don't feel bad about saying no if you know buying it is a waste of your money.
As a side note. To Consumers who have been turned from Radioshack because of bad experiences with the RSSP, I urge you to give us another shot. A lot of improvements have been made to our company in recent years and You have to consider that Assurant (our RSSP handlers) is in fact an entirely different company and sometimes we simply don't have the power at the store level to deal with their inner workings. Be Patient and we will work our hardest to solve the problem for you.
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