Joy Jewelers Complaint - Bafoons Running This Company
I received a ring for Christmas and after 1 day of wearing it a stone fell out. I contacted Joy jewelers and was issued an RMA. I was told to ship it back to Torrance CA. I called and spoke to BAFOON #1 one week after they received the ring to see what the status was. I was told after they received it they had to ship it back to their manufacturing plant in OHIO and I had to give it time to get there. I asked why I was not informed of this and he stated that they do not inform their customers of every little move they make. I then asked to speak to his supervisor and was told that he was the supervisor. I hung up and called back with a complaint and was then directed to BAFFON #2. BAFFON #2 apologized and said that he would let me know the following week via either a phone call or email what they would be doing to the ring. I did not receive any communication the following week so I called on the following Monday and spoke to BAFFON #3 and was told that the factory closed shortly so he would have to let me know tomorrow. I told him that was unacceptable as BAFFON #2 had said he would contact me and had not. He proceeded to put me on hold for a couple minutes and came back and said that BAFFON #2 said that the ring would ship back to me this week, I asked if a tracking # would be emailed and he confirmed that it would.
As of Friday, 2/13 I had not received any email so I called back and spoke to BAFFON #3. He said, Oh yes, after I spoke to you on Monday I emailed the factory and was told by them that they are behind 3 weeks. I asked why I was not communicated this and was told by BAFFON #3 that they do not call every customer for everything, I told him this was unacceptable and asked to speak to a supervisor and was told that, BAFFON #1 or BAFFON #2 would be the ones to speak to. I said I have already spoken to all of them and this is ridiculous. I was put on hold and directed to BAFFON #2 whom I told I was very upset and I am being mislead and asked if there was someone higher up that I could speak to.
He told me that he was the president of the company!!! What a joke! He then proceeded to tell me I have 2 choices.... wait the 3 weeks for the repair or stop the repair and get my money back. I do not trust that if I decide to get my money back if he will truly do that.
Obviously there are only 3 people working here, all in the supervisory capacity and all they know how to do is answer the phone! and I don't know why they bother because they never have information regarding THEIR defective merchandise that they sold you.