Kraftmaid Cabinets - MASCO Complaint - Kraftmaid Kitchen Cabinets
WINDSOR, CONNECTICUT -- Do not buy Kraftmaid or better known to us "KRAPMADE" kitchen cabinets. Our kitchen remodel began in August of 2008 and we are still not done in February of 2009. The first delivery of cabinet doors looked NOTHING like the sample doors. The finished work product was poor, sloppy mistakes and showed no quality control. They sent a factory representative out after the 3rd delivery of poor quality replacements. There were stain drips (mineral spots, in their opinion), huge holes filled with putty, unfinished surfaces, incorrect color doors, shelving that could be pulled apart with ease, cracked doors and I could go on. I can't explain the anxiety and frustration this company caused us. We had countless e-mails and letters to Kraftmaid. Virtually no communication on their part, it was like we did not exist.
We are on our 8th or 9th (have lost count) shipment and have requested $1,500 in monetary compensation for the unacceptable product, poor workmanship, and time spent finishing their cabinets. KRAPMADE has refused. DO NOT BUY kitchen cabinets from this company.