Assurion Phone Insurance Complaint - Beware When Insuring Cell Phone
Beware of Assurion - I think all cell companies use them for cell insurance. My step daughter had a phone replaced with this insurance company after she dropped her phone in Alfredo sauce at work. The claim cost $40, more than what the phone even cost. She received a new phone that was defective. We called about it after it stopped working about a week two at the most after receiving it. They had no problem saying they were going to replace it but what we got was just a battery. So I called and they wanted some information from the inside back of the phone where the battery is located. As I was taking the back off to remove the battery, the phone separated into pieces and the representative had the nerve to tell me that there was noting they could do for me because I HAD JUST PHYSICALLY DESTRUCTED THE PHONE. What a joke. All I was trying to do is take the back off to remove the battery and it came apart, why is that my fault? So I snapped the pieces back together, sent the phone back because now they had to inspect the phone to asses the damage I had done (haha) I packed the phone like I was sending the hope diamond to the pope and when they received it, I was told that it was in pieces. Imagine that, as if I didn't know that was going to happen. So no we have to file a whole new claim and pay another $40 fee to get a $10 phone. Not to mention the monthly fee that is charged so now how much money have they collected? This company has done nothing but collect money, and sends out defective refurbished equipment to replace what is being claimed.
Just a circle of broken merchandise being sent around from one person to the next. It is worth taking the risk without the insurance, especially the way this company puts the blame on everyone else but themselves. BEWARE!!!!