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My3cents.com

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2.9 out of 5, based on 10 ratings and
52 reviews & complaints.
Company Profile
My3cents.com
Elk Grove Village
Schaumburg, IL 60196-0001
847-809-2966 (ph)
www.my3cents.com
admin@my3cents.com
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For Being About Customer Service, They Do Not Walk the Walk
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Repeatedly, I have posted Company Responses to MyThreeCents on behalf of the company I represent. When I click "Submit", I get a message that says, "The response will be posted within 24 hours." However, that is not true. I have now been waiting more than 6 weeks for them to release my response. I've even submitted it multiple times to no avail. For a site that is supposed to be about customer service, they sure don't walk the walk! If you are going to have a site that lets consumers review businesses and allow companies to respond, then you should do your job and release the company responses in a timely manner.

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What's Up With the Site?
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I just came back on after several years away and notice that everything has changed. There are no star ratings for users, I can't pull up my old comments, some of my old reviews are missing. I still love reading some old reviews now and then and don't care about the ranking system, but I wanted to read some of the old reviews I may have commented on just because.

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Yet another test review - please ignore
StarStarStarStarStarBy -
Rating: 5/51

Here is yet another test - for email again!

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Another test review - please ignore
StarStarStarStarEmpty StarBy -
Rating: 4/51

Hi. Just testing some email stuff. Please ignore!

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Test review
StarStarStarStarStarBy -
Rating: 5/51

Please ignore. This is a test review!

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Nothing Wrong With The Way This Site Is Run
By -

I know My3cents would always be interested in assuring their site is valuable. What I want to convey is that what makes My3cents one of the best advocate (a.k.a. ** sites) is the open and uncensored exchange. The administrators only delete what should be, foul language, or offensive material. You guys do not get involved with playing judge and jury on who is right or wrong. I for one appreciate that.

If someone wants to come to a public site and trash an individual or company, then they opened their affairs to the public. If people agree or have helpful suggestions, then the intent of the site is being fulfilled. If their complaint is unwarranted or ridiculous, well then they will be told. They were so anxious to bring it public to start with. Can't stand the heat, stay out of the kitchen, right?

What I am stressing is don't be afraid to let readers post negative comments to complaints as long as they don't cross the line. Someone posted as anonymous a complaint about our Safford ** friend and stated they were no longer visiting this site because of him. If that is how they feel, "don't let the door hit you on the way out." Sure, Safford is not adding any value here while he trolls, but there are still people with NCO and other concerns that are getting their complaints heard and even getting helpful feedback.

I know I have done my share of flaming, mostly as of late since Lenny from Of Mice and Men has been around, but before I only would when it was a "ya just can't help it". I also just read, vote on occasion and when I feel I can help, add positive information.

The abusive threads really are all starting AND being fueled by one **. Pull his complaints and all his rambling add ons to existing posts down. He'll lose his steam and go away. Remember, his whole complaint is about something that happened a year ago anyway. Leave the way you run this site as is. You do it well and fair. If you kick everyone off who flames a bit, you'll lose loyals and be just another gripe forum - boring! Just my 3 cents. :)

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Advice for New Review Writers
By -

I've been surfing M3C for about a year now. I've posted a few reviews and I've replied to a lot more. Among the reviews that I've read, I've come across a lot of the same issues and I thought that I would give a bit of advice to the new posters out there.

  1. Don't write angry. When you come home after having a lousy experience, don't automatically hop on to M3C to tell the world. I will guarantee you that you will only sound like a raving lunatic. Take a walk, blow off some steam, sleep on it. Do whatever you have to do to calm yourself down. Then, if you still feel the need to write the review, go ahead. Hopefully, the time that has elapsed between your experience and writing the review will allow you to gain a bit of perspective and allow you to write a fair and accurate one.

  2. Use good grammar and spelling whenever possible. Everyone has the occasional typo or run-on sentence. I know my grammar isn't perfect either, but I try to read my review before I post so that some of the more obvious errors will be flushed out. Some of the long-time members here can be a little harsh when it comes to the blatant stuff (not that that excuses them).

  3. Give details. Just saying that the food at Joe's Hamburger Stand sucks, the service is slow and the waitresses are rude is not enough. You need to describe exactly what was so bad about the food, how long it took them to give you service and what exactly the servers did that you perceive as rude.

  4. Leave the race card in the deck. It doesn't matter if your review is clear, precise and grammatically correct. The minute you mention that the person who offended you was black, white, Asian or purple with green spots; you will lose all credibility with other people on this site.

  5. Try not to be offended by the people who reply to your post. On the same token, try not to offend people when you post on their reviews. Don't call people names and don't get upset if people don't agree with you. Just as you are entitled to your opinion, others are entitled to theirs. If you don't like it, turn off replies in the options. That way you won't be offended.

OK, that's all I have right now. If anyone else has some tips, please post them below. I promise not to be offended! :)

Company Response 10/1/2009:

Good advice. Thanks for sharing!

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Unfair Practices by My3Cents.com
By -

My3Cents.com does the Internet community a great disservice by accepting and publishing anonymous complaints. This opens the door for every kind of foul play and criminal activity. Among other things, it give disreputable the opportunity to slur their competitors and perceived enemies with being held accountable for their claims.

If someone will not give their name when complaining, they have no right to have their complaint published, especially when they are trashing the reputation of good citizens and legitimate businesses. At the very least, My3Cents.com should make it just as easy for someone to respond to a complaint against them as it is for a complaint to be filed. That is only fair. Without an opportunity for a response, My3Cents is just publishing one side of the story, and becomes party to spurious, unfounded complaints.

The complaint filed against me and broadcast by My3Cents.com is false and injurious to my reputation. The issue in the complaint was reviewed by both the Northeast Florida Better Business Bureau and the Consumer Complaints Division of the State of Florida and found to have no merit. Those reviews are a matter of public record and anyone interested can read them.

In my professional opinion, the person who filed the complaint against me is mentally and emotionally disturbed. I invite anyone to go to my website ** and check out my academic record and 20-year reputation as a career counselor, then compare that to the ridiculous anonymous complaint filed against me.

I respectfully ask that My3Cents.com remove the complaint on their website. Note that it dates to 2002 and the complainant did not give his name. For the record, his name is **, and if you will contact me, I will provide copies of the professional work I performed for him and leave it to you to decide if the quality meets professional standards.

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Could Anybody Give Me Any Suggestions?
By -

DAYTON, OHIO -- I run operations for a small business in which we have storage available for people who would like to store things! We have indoor storage as well as outdoor storage for things such as campers, RVs, boats, etc. Well here is the problem... this past Saturday, we had a violent storm roll through our area, and lightning "supposedly" struck somewhere on our property, causing our electronic gate to malfunction. In other words, it is totally fried. The technician came out who represents the fencing company we use and looked at the gate and said he would be able to order another circuit board of some sort to where we would be up and running within the week.

He called us this morning to inform that what we supposedly need is discontinued! Therefore, he said we could possibly claim it on insurance to get a whole new system installed. What we have now is a card reader system (HID Corporation), to where you just tap the card against the reader, and the gate will open automatically.

Well supposedly now, we have to get a whole "upgraded" system. It doesn't affect me as much as of course the owner (my aunt). She's so mad, I think she's going to go hostile and destroy anything and everything in her path. So now, when a tenant comes in to check on their storage, they have to "manually" open the gate up and close it behind them when they are done. It just doesn't look professional at all on our part, and we need to get this problem fixed ASAP. Does anybody have any suggestions on what to do here? I just didn't know if anyone on here runs business or has had any problem of similarity in the past, or knows anyone with a problem like this.

I had to go through our entire index of tenants and call every single person to inform them of the situation, which took around three hours to do. We are working massive overtime just to overlook that nobody breaks in or tries to do anything of that nature. Any pointers would be fine and dandy!

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My3cents.com - Complaining about complaints
By -

I think this website has shown us what people are made of. This is people's outlet to complain. Listen to all the people whining about their horrible problems like, "I didn't get greeted with a smile or a hello when I walked into Wal-Mart." I know what kind of people write complaints on this site because my family has owned a retail store for 25 years. Even after all these years it amazes me how high everyone's expectations always are. It's obvious that retail stores will never be able to meet people's expectations, which is why sites like this exist.

I have heard people complain because their merchandise took too long to get here. I've heard people complain because their merchandise came in too fast and they were not ready for it. The main thing I have learned is that consumers DO NOT LISTEN! We tell every customer the same thing when a sale is complete about returns, delivery, policies. But people always demand that we told them something different, or that we promised something totally different than what we tell every customer.

I have read many complaints on this site and it really upsets me how impossible our business has become. I hate going to work sometimes because I know I will get cussed out or yelled at or accused of something by a customer. We have so many people who show up to work every day and work so hard to make people happy and keep people satisfied, but I know they feel like they are trying their hardest for no reason. Customers are relentless many times and make employees feel so bad, usually for no reason other than to throw their weight around and show that they are in charge.

Please consider that businesses are made up of people just like you, who have good days and bad days. People who are doing their best to make sure you are taken care of. Also consider when you are complaining about policies and rules that, businesses had to create all of those policies and rules because of people who complain and try to take advantage of businesses. That's my 3 cents!

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