Old Republic Home Warranty Complaint - Home Warranty On Air Conditioner Repair
SHREVEPORT, LOUISIANA -- When I purchased my home in May 2007, I was given a home warranty from Old Republic Home Warranty. A few months later the air conditioner stopped cooling. I called for service. Old Republic sent a service person out who told me that someone stole all my freon. The tech put 13 pounds of freon in the unit and said I would not have any more trouble. A few days later the unit was still not working. I called Old Republic again who sent the same tech out. He added more freon to the unit and said I would have no more trouble. The deductible was $50, which I paid. Approximately a week later the unit was still not working. This time the technician said he could not fix the unit and that I would have to call someone else.
Old Republic sent a second company out, who found a leak in one of the coupling joints. He repaired the joint and added more freon to the unit. The tech also said if this did not fix the problem the unit would have to be replaced. About 4 months later in July 2008 the unit stopped working again. Old Republic sent another service tech to my home. The only tool he brought was a flashlight. He said there was nothing wrong with the unit except the unit was not large enough for my house. He offered to sell me a new unit. The compressor never came on while he was there and he never looked at the unit. He was there less than 5 minutes and charged me the $75.00 deductible.
I then called the same service tech that Old Republic sent out earlier, the one who repaired the coupling. He told me the compressor was gone. He called Old Republic who said they would not pay because I had called him instead of them calling him. Old Republic did order a compressor, which had to be shipped to Shreveport and took several days to arrive. In July, with 100 degree temperature for nearly 2 weeks, I had no AC. I complained about the length of time to repair the unit. I said I no longer wanted to do business with this company. The compressor was installed and paid approximately $800, plus my out of pocket costs for lodging and meals. This company has the worst response time to complaints. In February 2009 Old Republic did not draft a premium from my checking account but in March 2009, they drafted more than 2 months of policy premiums from my account causing my checking account to be in the negative.
My bank has told me that I have no right to dispute the withdrawal on my checking account and that Old Republic could sue me for not paying the premiums. I am working very hard to have Old Republic forbidden from doing business in Louisiana. I hope this posting will keep someone else from falling prey to this business.