E-trade Complaint - Lies And More Lies. Be Advised Not To Use Etrade For Stocks
WOMELSDORF, PENNSYLVANIA -- ETrade is the GoDaddy of stock trading. All marketing with a crappy service. The customer support is a nightmare. The website is full of half truths and misleading verbiage.
First, I deposited my funds with "Quick Transfer" (more on this below) and called to confirm my free trades. They told me that because I previously had a savings account with their bank that I was considered an existing customer and did not qualify for any free trades or promotions. They suggested I read their web site as if it actually contained this information. I was so mad. The web site says nothing to this effect. If I would have selected the option not to link by trading account to my bank account I would have qualified for the promo.
Next, they proceeded to tell me that because I was a new customer they would hold my funds for 10 days (they just said I was not a new customer). So while my money sat in limbo for 10 days my stock shot up and I lost out on one of the best opportunities I ever had. To this day their web site says nothing about this type of hold. I read all the transfer information they have. You would think they would share this critical info.
I want to cancel my account now, but I am reading they are going to charge me to get my money back.
This is the worst company on the planet. They should get taken down for false advertising.