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E-trade Complaint - Lies And More Lies. Be Advised Not To Use Etrade For Stocks - Stock Trading
Stock Trading - Complaint
WOMELSDORF, PENNSYLVANIA -- ETrade is the GoDaddy of stock trading. All marketing with a crappy service. The customer support is a nightmare. The website is full of half truths and misleading verbiage.
First, I deposited my funds with "Quick Transfer" (more on this below) and called to confirm my free trades. They told me that because I previously had a savings account with their bank that I was considered an existing customer and did not qualify for any free trades or promotions. They suggested I read their web site as if it actually contained this information. I was so mad. The web site says nothing to this effect. If I would have selected the option not to link by trading account to my bank account I would have qualified for the promo.
Next, they proceeded to tell me that because I was a new customer they would hold my funds for 10 days (they just said I was not a new customer). So while my money sat in limbo for 10 days my stock shot up and I lost out on one of the best opportunities I ever had. To this day their web site says nothing about this type of hold. I read all the transfer information they have. You would think they would share this critical info.
I want to cancel my account now, but I am reading they are going to charge me to get my money back.
This is the worst company on the planet. They should get taken down for false advertising.
First, I deposited my funds with "Quick Transfer" (more on this below) and called to confirm my free trades. They told me that because I previously had a savings account with their bank that I was considered an existing customer and did not qualify for any free trades or promotions. They suggested I read their web site as if it actually contained this information. I was so mad. The web site says nothing to this effect. If I would have selected the option not to link by trading account to my bank account I would have qualified for the promo.
Next, they proceeded to tell me that because I was a new customer they would hold my funds for 10 days (they just said I was not a new customer). So while my money sat in limbo for 10 days my stock shot up and I lost out on one of the best opportunities I ever had. To this day their web site says nothing about this type of hold. I read all the transfer information they have. You would think they would share this critical info.
I want to cancel my account now, but I am reading they are going to charge me to get my money back.
This is the worst company on the planet. They should get taken down for false advertising.
Comments:
Posted by Soaring Consumer on 2009-04-06:
This is very absurd - giving you the restrictions of an existing customer and not giving you the promotion, yet giving you the restrictions of a new customer by not allowing you to use the service for 10 days. And furthermore these restrictions are not on their website.
This is very deceptive and screwed up. I suggest that you contact your state's Office of the Attorney General's Consumer Protection Division, as either one or the other can apply, and not both, if they even were supposed to actually exist.
This is very deceptive and screwed up. I suggest that you contact your state's Office of the Attorney General's Consumer Protection Division, as either one or the other can apply, and not both, if they even were supposed to actually exist.
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