Sirius Satellite Radio Complaint - Mixed Bag On Service
BOSTON, MASSACHUSETTS -- I have used Sirius for about 2 years. First was a factory install in my car, and I liked it so much I got a house radio with Sirius. I really do like their programing!
When I have talked to customer support they have been helpful and great to work with which is the reason I am now disappointed with the completely opposite impression I get from their web service.
I am repeatedly unable to sign into my account or launch the web-radio. It will not recognize either my user name or password. The only way I can get in is via calling them. And then they state it is working for them. However, while talking with them suddenly I am able to log in.
However the next time I have to go through the same process...call them to get into my account or to get web-radio.
They should get rid of their web-team.. their web (and web customer service) stinks.