Clear Wireless Internet Complaint - Clearly disappointing - Clear Wireless Internet
ATLANTA, GEORGIA -- This is a review of the clear wirelss company and my experience with them. I was looking to ditch my cable internet + TV and just get hi speed internet and when I read that clear was offering wireless 6MBps access in the Atlanta area for $40 a month, I was eager to try it out. One of their their snobby and sarcastic sales agent quickly
put an end to such aspirations. Before I called, I checked their coverage area online and my home was well within it. They have a mobile access plan and a home access plan and it was the home plan I was interested in. I entered my address and it offered me only mobile plans, not any of the home plans, which seemed odd, since I was
supposed to be within the coverage area, so I called them at about 9:45pm on June 26th. The call was answered by a saleswoman who was
initially pleasant enough, took my home address and said they don't offer service there. I then asked her how that was even though my home
is well within the coverage area. Thats when she turned on the sarcasm in full gear saying she'd be happy to sell me service that I won't get
at my home. I tried repeating my question since her answer was completely unrelated. Her sarcasm increased even more and I realized I was wasting my time and gave up. My feeling now is, if this is how poorly Clear trains their salespeople, then I can expect nothing better in terms of actual service. Id rather spend a few bucks more
and stick with my cable company. I'm stunned how careless Clear is, considering they need to grow to survive and for that they need customers and goodwill.