[X]
Write ReviewJump to 
33
Helpful
Votes
Votes
Clear Wireless Internet Complaint - Clearly disappointing - Clear Wireless Internet
Complaint
ATLANTA, GEORGIA -- This is a review of the clear wirelss company and my experience with them. I was looking to ditch my cable internet + TV and just get hi speed internet and when I read that clear was offering wireless 6MBps access in the Atlanta area for $40 a month, I was eager to try it out. One of their their snobby and sarcastic sales agent quickly
put an end to such aspirations. Before I called, I checked their coverage area online and my home was well within it. They have a mobile access plan and a home access plan and it was the home plan I was interested in. I entered my address and it offered me only mobile plans, not any of the home plans, which seemed odd, since I was
supposed to be within the coverage area, so I called them at about 9:45pm on June 26th. The call was answered by a saleswoman who was
initially pleasant enough, took my home address and said they don't offer service there. I then asked her how that was even though my home
is well within the coverage area. Thats when she turned on the sarcasm in full gear saying she'd be happy to sell me service that I won't get
at my home. I tried repeating my question since her answer was completely unrelated. Her sarcasm increased even more and I realized I was wasting my time and gave up. My feeling now is, if this is how poorly Clear trains their salespeople, then I can expect nothing better in terms of actual service. Id rather spend a few bucks more
and stick with my cable company. I'm stunned how careless Clear is, considering they need to grow to survive and for that they need customers and goodwill.
put an end to such aspirations. Before I called, I checked their coverage area online and my home was well within it. They have a mobile access plan and a home access plan and it was the home plan I was interested in. I entered my address and it offered me only mobile plans, not any of the home plans, which seemed odd, since I was
supposed to be within the coverage area, so I called them at about 9:45pm on June 26th. The call was answered by a saleswoman who was
initially pleasant enough, took my home address and said they don't offer service there. I then asked her how that was even though my home
is well within the coverage area. Thats when she turned on the sarcasm in full gear saying she'd be happy to sell me service that I won't get
at my home. I tried repeating my question since her answer was completely unrelated. Her sarcasm increased even more and I realized I was wasting my time and gave up. My feeling now is, if this is how poorly Clear trains their salespeople, then I can expect nothing better in terms of actual service. Id rather spend a few bucks more
and stick with my cable company. I'm stunned how careless Clear is, considering they need to grow to survive and for that they need customers and goodwill.
Comments:
Posted by AJSecrist on 2009-07-13:
What did you expect the sales rep to say? Obviously your specific neighborhood, block, street or whatever isn't yet in service. Did you REALLY need to have that EXPLAINED to you? I'd suggest getting off your ("but my address is clearly within the service area") horse and with the real world instead. More sarcasm ... don't ya just love it? Seriously, sometimes you just have to use your brain instead of getting all uppidy.
Posted by KenPopcorn on 2009-07-13:
Couldn't she have been trying to tell you that you were in the area for mobile coverage, but not home? It sounds that way from here.
Posted by jacquiesblue on 2010-07-08:
I agree with you, stay clear of any company who can't answer a simple question without being rude. It's the last thing you need when and if you have an actual problem. There's no room for this behavior in the business world, where competition rules.
Posted by CoonCatOne on 2011-01-26:
Rude is rude. Don't do business with them!
Posted by Minneapolis on 2011-07-09:
Clear doesn't work. It is like having a dial-up service from the 1990s. I've spent hours on hold with Clear's customer service trying to cancel. Total nightmare. Stay CLEAR of Clear.
Posted by Jennie on 2011-08-10:
You dodged a bullet. Clear wireless sucks. The internet doesn't deliver what it promises--there are SO many hidden fees, 2 year contract--and it's been a nightmare to cancel. I've been on the phone several times (3 times so far at over 45 minutes on hold to wait for 'account services'). The latest fiasco was that I was being charged for an account that was cancelled 3 weeks ago--but since my account was 'cancelled' the account is now being shown as 'overdue'. I asked for a manager and was denied a manager. The service sucks! DO NOT GET CLEAR!!!!
Posted by Craig G. on 2012-05-15:
You should have spoken to her supervisor. If you are not getting a response that makes sense then speak to someone with more experience who will hopefully explain it to you.
Posted by jailene santos on 2012-07-06:
I am disillusioned with clear service sucks does not comply with the internet service I'm wasting my money with the company
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!