Banfield Pet Hospital, Pasadena, California Complaint - Service
PASADENA, CALIFORNIA -- Banfield Pet Hospital Location No. 109 at Pasadena, California, do not honor appointments. We have waited 1.5 hours for an appointment we made, for each visit. It seems there is no point in making an appointment as they treat all customers on a walk-in basis.
We made a complaint re the above and their response was to cancel our insurance. Their insurance, Wellness Plan, does not prorate, so if the service is bad, you have to stay with the vet for the remainder of the year.