Crest Honda Complaint - Salesperson Gives One Price Quote, Sales Managers Raises It $125/Month!
NASHVILLE, TENNESSEE -- My husband and I had a great experience at Crest Honda yesterday. We were in the market to lease a 2009 Honda Accord for $199.00 a month for 36 months with paying $2600.00 in upfront fees. We called the dealership and spoke with this lovely and very informative lady in the Internet Sales Dept. We went over the quotes and proceeded to drive 50 miles one way to trade our fully paid 2007 Ford Mustang and get our new Accord. The saleslady greeted us and introduced us to her partner who would take us for the test drive, fill out the paperwork, etc. He was equally gracious to us and answered any questions. We went through everything and chose a vehicle $800.00 more than the original. Well it came down to negotiating the deal, and the sales manager said we needed a 775 credit score to get the $199.00 lease. He said we did not qualify and told us we would have to pay $324.00/month for the car. Well we just bought a home a few months back that was $220K and paid 4.75 fixed rate. I think we more than qualified, considering we has $12,500.00 equity in the car we were going to trade in. I believe in the business world this is called "Bait and Switch." The sales manager lost a deal, plus the saleslady and her assistant did too. I truly believe the sales manager thought we were ignorant enough to hop on the deal. Instead, we asked for the title of our car, the keys and we walked. Tomorrow we are buying a new 2009 Nissan Maxima. Well Mr. Sales Manager play your games with someone else. Just remember, your customers are the ones who pay your salary. Treat them with the respect and what goes around, comes around. I hope who reads this to learn from our very negative experience at Crest Honda.